Terms of Use

1. About RoofProblems.co.uk

RoofProblems.co.uk is maintained by Prudent Plus Limited of Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS.

Prudent Plus Limited is registered in England, company number 10104295.

Prudent Plus Limited is registered with the Information Commissioner's Office under the GDPR/Data Protection Act 2018. Reference number ZB208127.

The website provides general information about roofing problems and may also help visitors make contact with independent roofing contractors or other relevant tradespeople.

RoofProblems.co.uk is not a roofing contractor and Prudent Plus Limited does not carry out roofing work through this website unless this is expressly stated in relation to a particular service.

2. General information rather than a diagnosis

The articles on RoofProblems.co.uk are intended to help homeowners and property owners understand common roofing symptoms, possible causes and the type of action that may be sensible.

A roof problem cannot usually be diagnosed with certainty from a general article, photograph or brief description. Similar symptoms may result from different defects depending on the type of roof, age of the building, previous repairs, weather exposure and construction details.

Information on this website should therefore be treated as general guidance rather than a diagnosis of your particular property.

Where there is uncertainty, active water penetration, structural movement, unstable materials or a problem that cannot be inspected safely from ground level or inside the roof space, appropriate professional inspection should be obtained.

3. Roof safety

Roof work can be dangerous. You should not climb onto a roof, use ladders in unsafe conditions or attempt repairs at height unless you have the necessary competence, access equipment and safety arrangements.

Loose tiles, slates, chimney masonry and other roof materials can fall without warning. Keep people away from areas beneath obviously unstable roof components.

If water is entering close to electrical fittings, ceilings are heavily saturated, roof materials are falling or part of the roof appears structurally unstable, treat the situation as potentially urgent and obtain suitable professional help.

Nothing on RoofProblems.co.uk should be interpreted as encouraging you to carry out work that would be unsafe in your particular circumstances.

4. Requests for quotations

RoofProblems.co.uk may provide links, forms or other facilities that allow visitors to request quotations or make contact with roofing contractors or other tradespeople interested in carrying out work.

Submitting an enquiry does not normally oblige you to accept a quotation or employ a contractor unless you later enter into a separate agreement that says otherwise.

When requesting quotations, you should describe the problem as accurately as reasonably possible. Useful information may include:

• where the problem is located;
• whether water is entering the property;
• whether tiles or slates are missing or displaced;
• whether the problem appeared after strong wind or heavy rain;
• whether the roof is pitched or flat;
• the approximate age of the roof if known; and
• relevant photographs taken from a safe position.

A quotation based on limited information may need to change if inspection reveals that the cause or extent of the work differs from what was originally understood.

5. Contractors are independent

Roofers, builders and other contractors contacted through or following the use of RoofProblems.co.uk operate independently unless we expressly tell you otherwise.

Any agreement to inspect your property, provide a quotation or carry out work is normally between you and the contractor concerned.

The contractor is responsible for their own:

• diagnosis and advice;
• quotations and prices;
• availability;
• qualifications and competence;
• insurance;
• health and safety arrangements;
• workmanship;
• materials;
• guarantees and warranties; and
• contractual obligations to you.

You should satisfy yourself that a contractor is suitable for the work before appointing them.

6. We act as an information and introduction service

Prudent Plus Limited does not manage individual roofing jobs through RoofProblems.co.uk.

Our role is to provide general information and, where appropriate, help visitors make contact with independent contractors who may be interested in inspecting or quoting for roofing work.

We do not supervise contractors, control their work or act as their employer, agent or representative.

Once you are dealing directly with a contractor, questions about appointments, diagnosis, quotations, repairs, invoices, guarantees or complaints relating to the work should normally be addressed to that contractor.

7. Checking a roofing contractor

The checks that are appropriate will depend on the size and nature of the work.

You may wish to ask about relevant experience, insurance, references, warranties and how the contractor intends to access the roof safely.

For substantial work, obtaining more than one quotation can be useful.

Compare what each contractor proposes to do rather than looking only at the total price. Two quotations may differ because contractors have identified different defects or allowed for different materials and access arrangements.

Important details should be confirmed in writing before work begins.

8. No guarantee of contractor availability

We cannot guarantee that a suitable roofing contractor will be available in every area or for every type of work.

The number of contractors interested in a job may vary according to location, urgency, type of roof, value of the work, access and local demand.

Submitting an enquiry does not guarantee that a contractor will contact you, attend the property or provide a quotation.

9. Roofing prices and quotations

The cost of roofing work can vary considerably.

Factors can include:

• roof height and access;
• scaffolding requirements;
• roof pitch;
• type and availability of tiles or slates;
• condition of surrounding roofing materials;
• chimneys, valleys, roof windows and other details;
• extent of hidden timber or underlay damage;
• waste disposal; and
• the amount of work that only becomes visible once materials are lifted.

Any price examples or cost ranges mentioned on RoofProblems.co.uk are general indications only unless expressly stated otherwise.

They should not be treated as a quotation for your property.

10. Temporary repairs

A temporary repair may sometimes be used to reduce water entry until a permanent repair can be carried out.

Temporary work should not automatically be regarded as a permanent solution.

If a contractor proposes temporary protection, ask what further work will be needed and how long the temporary arrangement is expected to remain effective.

11. Hidden defects

Roofing problems can extend beyond what is visible externally.

Water can travel along underlay, battens, rafters and masonry before appearing inside the property. Timber decay, damaged underlay or defective flashing may therefore be concealed until materials are lifted.

A contractor may reasonably need to inspect or uncover part of the roof before confirming the full extent of a repair.

We cannot guarantee that a website article or initial quotation will identify every hidden defect.

12. Storm and emergency damage

Following strong winds, heavy rain or other severe weather, roof materials may be loose or unstable.

Do not attempt to recover fallen materials or inspect dangerous areas if doing so would place you at risk.

Where there is an immediate danger from falling masonry, tiles or other materials, keep people away and obtain appropriate professional help.

13. Information you provide

If you submit an enquiry or contact us, you are responsible for ensuring that the information you provide is reasonably accurate and that you have the right to provide it.

Do not provide unnecessary sensitive information, passwords, payment details or confidential information that is not relevant to your roofing enquiry.

If you provide photographs, consider what else is visible before sending them.

Where possible, avoid unnecessarily including people, documents, vehicle registration numbers, computer screens or other personal information unrelated to the roofing problem.

14. Personal information

Our use of personal information is explained in our Privacy Policy.

Where you submit information for the purpose of requesting contractor contact or quotations, relevant details may need to be passed to a contractor or service provider involved in responding to your request.

You should read the Privacy Policy before submitting personal information.

15. External websites

RoofProblems.co.uk may contain links to websites operated by other businesses and organisations.

Those websites are outside our control.

Their information, terms, privacy practices, availability and services are the responsibility of their respective operators.

A link from RoofProblems.co.uk does not mean that Prudent Plus Limited accepts responsibility for everything published or supplied by the destination website.

16. Website availability

We aim to keep RoofProblems.co.uk available, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, hosting faults, security work or circumstances outside our control.

Articles, pages, features and services may be changed, added or removed without notice.

17. Accuracy of information

We aim to publish information that is practical, understandable and reasonably accurate.

Roof construction varies considerably between properties, and building practices, products and repair methods change over time.

We therefore do not guarantee that every article will be complete, current or applicable to every roof or building.

If you notice information that appears incorrect or unclear, you are welcome to contact us.

18. Acceptable use

You must not use RoofProblems.co.uk in a way that damages the website, interferes with its operation or adversely affects other visitors.

You must not knowingly:

• introduce viruses or malicious software;
• attempt unauthorised access to the website or its systems;
• submit false or fabricated contractor enquiries;
• impersonate another person;
• use quotation facilities for harassment or unsolicited marketing;
• use automated systems in a way that places unreasonable demand on the website; or
• attempt to obtain information through unlawful means.

19. Copyright

Unless otherwise stated, the written content, original material and website design published on RoofProblems.co.uk are owned by or licensed to Prudent Plus Limited and are protected by applicable intellectual property law.

You may read, print or save reasonable amounts of content for your own personal, non-commercial use.

You may link to publicly accessible pages provided the link is fair and does not falsely suggest endorsement, partnership or approval.

You must not systematically copy, republish or commercially reproduce substantial parts of the website without permission.

20. Images

Images used on RoofProblems.co.uk may be original, commissioned, generated, licensed or otherwise used with permission.

Their appearance on this website does not automatically give visitors permission to reproduce or redistribute them elsewhere.

Images are used to illustrate general roofing situations and do not necessarily show the exact defect described in every article.

21. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited.

Subject to that qualification, RoofProblems.co.uk provides general information and does not guarantee that information on the website will diagnose or resolve a particular roofing defect.

Prudent Plus Limited is not responsible for the acts or omissions of independent contractors, including their advice, prices, attendance, workmanship, materials, guarantees or failure to complete work.

We are not responsible for loss resulting from a visitor attempting unsafe roof access, carrying out work for which they are not competent, ignoring an obvious hazard or treating general website information as a substitute for appropriate inspection.

Nothing in these terms is intended to affect statutory rights that cannot legally be excluded.

22. Consumer rights

These Terms and Conditions do not remove rights given to consumers by law.

If you separately enter into a contract with a roofing contractor or another service provider, your rights in relation to that work will depend on the contract and applicable consumer law.

The contractor providing the service is responsible for meeting their own legal obligations to you.

23. Changes to these Terms and Conditions

We may update these Terms and Conditions when the website, services or legal requirements change.

The version published on this page is the version that applies to use of the website at that time.

24. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

25. Governing law

These Terms and Conditions and the use of RoofProblems.co.uk are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to the website, subject to any rights a consumer may have to bring proceedings elsewhere under applicable law.

26. Contact us

If you have a question about RoofProblems.co.uk or these Terms and Conditions, you can contact Prudent Plus Limited:

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You can also write to:

Prudent Plus Limited
Booths Hall
Booths Park
Knutsford
Cheshire
WA16 8GS

Prudent Plus Limited is registered in England, company number 10104295.

Prudent Plus Limited is registered with the Information Commissioner's Office under the GDPR/Data Protection Act 2018. Reference number ZB208127.